강원도 중학생의 학교급식에 대한 만족도 조사
The evaluation of students' satisfaction to the middle school foodservice in the Gangwon province
- 발행기관 江陵大學校 産業大學院
- 지도교수 張美羅
- 발행년도 2007
- 학위수여년월 2007. 8
- 학위명 석사
- 학과 및 전공 食品科學科
- 원문페이지 v, 48 p.
- 본문언어 한국어
초록/요약
The purpose of this study was to evaluate students' satisfaction to the milddle school foodservice in Gangwon province. One hundred students from each of 17 middle schools in Gangwon province were surveyed by self-developed questionnaire. Total of 1,675 questionnaires(female 943 and male 732 respectively) were collected and data were analyzed using SAS program. The results of this study are summarized as follows: 1. The male and female students scored the importance level as 3.99 and 4.03 out of 5 respectively, which means 'important'. The performance level of female(2.71) was significantly lower than male(2.86) which means 'between bad and so-so'. it is suggested that the statistical analysis should be conducted respectively according to gender. And there is no performance level over 4(good). 2. Satisfied quality attributes identified were hygiene of food and dinning room and spoon and cup and drinking water table and distribution process, taste of food, variety of food in the female and male students. 3. The attribute of the highest performance level was taste of food. The attributes of the lower performance level were waiting time of meal service and treatment about complaints. The attributes of the higher importance level were hygiene of food and dining room and hygiene of spoon and cup and drinking water table. 4. Satisfied quality attributes identified were taste of food and variety of menu. Dissatisfied quality attributes identified was treatment about complaints. 5. The satisfaction of middle school lunch service was lower than their elementary school period. 6. As a result of regional IPA analysis, the most Important thing is the acceptance of dissatisfactions from people, who use foodservices, such as students.
more목차
Ⅰ. 서 론 = 1
Ⅱ. 문헌고찰 = 4
1. 학교급식 만족도 = 4
2. 급식서비스 개선 연구 = 5
Ⅲ. 연구 방법 = 8
1. 조사대상 = 8
2. 조사 내용 및 방법 = 8
3. 자료분석 = 9
Ⅳ. 연구결과 및 고찰 = 10
1. 학교급식의 중요성 수행수준 평가 조사대상자의 일반 사항 = 10
2. 성별에 따른 학교 급식의 중요성, 수향수준비교 = 10
3. 급식단가에 따른 중요성과 수향수준 분석의 결과 = 19
4. 지역별 만족도 분석에 대한 조사대상자 일반사항 = 21
5. 지역별 학교 급식의 중요성과 수행수준 평가 = 23
6. 초등학교에 대한 중학교 급식의 만족도 비교 = 31
Ⅴ. 결론 및 제언 = 34
Ⅵ. 참 고 문 헌 = 38
Ⅶ. 부 록 = 43
